Returns Policy
(A consumer is any natural person who enters into a legal transaction that cannot predominantly be attributed to their commercial or independent professional activity.)
Information on Withdrawal
Right of Withdrawal
You have the right to withdraw from this agreement within 30 days without giving any reason.
The withdrawal period shall be 30 days from the date:
– on which you, or a third party designated by you (who is not the carrier), have taken possession of the goods, insofar as you have ordered one or more goods in one order and these were delivered at the same time;
– on which you, or a third party designated by you (who is not the carrier), have taken possession of the last goods, insofar as you have ordered several goods in one order and these were delivered separately.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this agreement. This can be done via email: info.exoro@gmail.com
You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this agreement, we shall reimburse all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the standard delivery offered by us), without delay and no later than 30 days from the date on which we receive your notice of withdrawal.
We will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise. In no case will you be charged any fees for such reimbursement.
We may withhold reimbursement until:
– we have received the returned goods, or
– you have provided evidence that you have sent back the goods, whichever occurs first.
You must return or hand over the goods to us without delay and no later than 30 days from the date on which you informed us of the withdrawal of the contract. The deadline is met if you send back the goods before the period of 30 days has expired.
You shall bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Reasons for Exclusion and Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts:
– for the supply of goods that are not prefabricated and are produced on the basis of an individual choice or decision by the consumer;
– for the supply of goods that are liable to deteriorate or expire rapidly;
– for the supply of alcoholic beverages whose price was agreed upon at the conclusion of the contract, but which can only be delivered at the earliest 30 days after the conclusion of the contract and whose value depends on market fluctuations;
– for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts:
– for the supply of sealed goods that are not suitable for return due to health protection or hygiene reasons, if the seal has been broken after delivery;
– for the supply of goods that are inseparably mixed with other goods after delivery due to their nature;
– for the supply of audio or video recordings and computer software in sealed packaging, if the seal has been broken after delivery.
Example of a Cancellation Form
Please contact us in any case via the following email address before returning the goods to us: info.exoro@gmail.com
The return address stated on our packages is not our return address. Upon request, you will receive our return address by email.
If you wish to cancel the contract, please complete the form below and send it to us by email.